Return and Refund Policy

Welcome to Premium Salon Supplies!

Premium Salon Supplies is proudly owned and operated by Quantum Frontier LLC.

This Return Policy applies to all products purchased through our website:
https://premiumsalonsupplies.com

Our return policy is part of our terms and conditions, privacy policy, and shipping policy. Please review all policies, as they collectively govern your use of our services. Premium Salon Supplies reserves the right to update this return policy at any time.

Returns are only accepted once the product has been delivered and received by the purchaser. Items still in transit or not yet delivered are not eligible for return.

By making a purchase through our website, you agree to the terms outlined in this policy. Please note that our refund policy does not affect your statutory rights.

For any questions regarding this policy, contact us via our Contact Page or reach us directly:

Phone: (272)236-2362
Email: support@premiumsalonsupplies.com

Returns and Refunds

At Premium Salon Supplies, your satisfaction is our priority. If you’re unhappy with your purchase, we’re here to help. Returns and refunds are available to customers who are not fully satisfied with our products. Simply contact us by email, live chat, or phone, and we’ll work to make things right.

Eligibility: Purchases can be returned for a refund within 30 days of delivery. After 30 days, refunds will not be offered.
Responsibility: The buyer is responsible for the cost of returning the product.

Conditions of Return

To qualify for a return, the following conditions must be met:

Order Information: Include the full name of the purchaser and the order number.
Product Condition: Items must be unmarked, unaltered, undamaged, and in their original state.
Proof of Purchase: All returns must include the original invoice.
Secure Packaging: Ensure items are securely packaged and returned via an insured shipping service.

Important:

Return and handling fees are non-refundable.
Do not return items to the manufacturer. Please follow the return instructions provided by our team.
Premium Salon Supplies reserves the right to refuse returns that do not meet these conditions.

Defective or Damaged Products

We strive to ensure every product reaches you in perfect condition. However, if your product arrives damaged or defective, please contact us within 30 days of delivery with proof (photo or video).

We recommend inspecting your package immediately upon delivery. If you discover issues, contact us promptly. We will cover the cost of shipping for defective or damaged items if you provide the required proof.

Required Information:

Full name of the purchaser.
Order number.
Photo or video evidence of damage or defects.

Method of Return

(a) Returns by Mail
To return an item by mail:

Visit www.premiumsalonsupplies.com and follow the instructions to receive a prepaid return label.
Include the return slip and unused items in the package.

Return Address:
Premium Salon Supplies

2045 Housels Run Rd, Milton, PA, 17847

Note: Refunds will not be issued for final sale or custom items.

(b) Return Processing Fee
A flat-rate shipping fee will be deducted from your refund. Details on the fee will be provided during the return process.

Mistaken Returns

Ensure you return the correct item. If the wrong item is returned, Premium Salon Supplies cannot guarantee its recovery or provide compensation. Contact Customer Service immediately if an error occurs.

Processing Your Refund

Once your return is received and approved, refunds will be processed within 3-5 business days. You’ll receive confirmation via email. Refunds will be issued to the original payment method, minus any return shipping costs. Allow up to 72 hours for the refund to appear in your account.

Undeliverable Packages

Packages returned as undeliverable will not be automatically resent. Additional shipping fees may apply if you wish to update the delivery address and resend the item.

Contact Us

For questions or assistance, contact us:

Email: support@premiumsalonsupplies.com
Phone: (272)236-2362
Hours: Monday - Friday, 9:00 AM - 5:00 PM